Refund Policy

30-Day Money-Back Guarantee

At PetSpark Shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a full 30-day money-back guarantee.

How to Return

1. Email us at support@petspark.shop with your order number and the reason for your return.
2. We will respond within 48 hours with return instructions.
3. Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.

Conditions

• Items must be returned within 30 days of the delivery date.
• Items must be unused and in original packaging.
• Items damaged due to misuse are not eligible for refund.

Defective or Wrong Items

If you received a defective or incorrect item, contact us immediately and we will send a free replacement or issue a full refund - no return needed.